Warranty Term

Goods Returned for Credit
We reserve the right to deny returned goods if they are:
1) Returned in an incomplete state
2) Dismantled and tempered with
3) Damaged by external forces

We reserve the right to charge a restocking fee for goods returned for credit.
In all cases if good returned for credit, the customer must pay for the return freight.
Credit refunds will be at our sole discretion.
Credit can be in the form of store credit, product exchange or monetary refund.
Credit returns will not be given after 30 days from the date on the purchase invoice.

Goods Returned for Warranty
All damaged goods much be reported to us within 7 days of receiving the order.
All warranty claims must be accompanied by a copy of the purchase receipt, electrical installation certificate and a complete warranty form. Click here to download the Warranty Claim Form.

We reserve the right to deny any warranty claims if the product was:
1) Not installed by a licensed electrician
2) Not installed correctly or according to the installation/instruction manual.
3) Damaged by external forces
4) Used for any purpose other than what it was intended for
5) Past the warranty period

Customer must allow us 14 working days to process products returned to us on warranty.