Order & Return
Changed your mind?
No Problem! You have up to 28 days from the date your order was received to notify us that you wish to return your order for a refund. To ensure all returns are re-sellable, we ask that the order be returned to us in full working condition, unfitted, unmodified and in its original packaging with all its accessories.
Please note: The customer is responsible to arrange and pay for the return delivery however we can provide assistance to arrange this if needed.
Regrettably, Online Lighting will not accept any form of return/s if a customer is to change his/her mind on products classified as special order, sale & made to order items.
Uh oh! Was your order damaged during transit? If so, let us know as soon as possible and we will arrange for a replacement/s to be sent to you and then, we will arrange for a possible "next day" collection of the damaged parcel.
My product is faulty!
If your product develops a fault within its warranty period, then you’re entitled to replacement parts/products. On notification we will advise you what to do next.
For all returns please submit your request via email to: email@example.com awaiting further instruction.